Novotel Amsterdam City 4 stars

Customer review rating (ALL Rating) 4.3/5 4,966 reviews

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Europaboulevard 10, 1083 AD AMSTERDAM, Netherlands

Description

Hotel extras

  • Great location for both business and leisure trips

  • Next to the train station and RAI congress centre

  • 12-minute direct connection the airport and city centre

  • 20 meeting rooms

  • Easy access to beaches with public transport or car

Our accommodation(s)

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Hotel location

Novotel Amsterdam City

Europaboulevard 10
1083 AD AMSTERDAM
Netherlands

GPS:52.333579, 4.888825

Telephone
Fax +31 20 646 2823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT URBN FOOD AND DRINK

We are more than happy to welcome you in our restaurant and bar. Our restaurant is open, relaxed and stylish. The menu is varied and the dishes are pure and honest. We are renewing the menu with every season. Feel welcome.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,966 reviews

TripAdvisor Rating  4.0/5  3,586 reviews

Can book Breakfast one a room number, creates long queue

Customer review rating 2.5/5

Oliver H. Business - Confirmed reviews ALL

I did receive an invoice, I was told I booked through booking.com and the confirmation from booking.com said the invoice you receive from the Hotel not from us (booking.com). I#m still waiting for the invoice

Dear Mr H., We appreciate the time you have taken to share your feedback. We are delighted to learn that you would recommend our hotel to others, signaling to us that aspects of your stay were to your satisfaction. However, we regret to hear of the difficulties you encountered regarding the breakfast booking and invoicing process. While we strive to provide seamless services, it seems we fell short in these areas during your stay. Please rest assured, we are continually refining our procedures to enhance our guest experience. We also take note of your remarks on cleanliness and our sustainability efforts, and we see them as valuable insights that will assist us in our ongoing commitment to improvement and excellence. We have send you the invoice from the room. Please if you need more information please send a email to: h0… Once again, we extend our gratitude for your feedback which is essential in guiding our efforts to better serve our guests. We are looking forward to welcoming you again. All the best! Manager on Duty

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

cozy,tidy and spacious room good location

Dear Mr L., Thank you for taking the time to share your review. We are pleased to hear that you found the room to be cozy, tidy, and spacious, and that the location of Novotel Amsterdam City met your satisfaction. These aspects are indeed among our top priorities in ensuring a comfortable experience for our guests. However, we regret to hear that the speed of our internet connection did not meet your expectations. We continuously strive to provide reliable and efficient services, and we will certainly look into how we can improve in this area. In addition, we take pride in maintaining cleanliness throughout our facilities and are glad that this was reflected during your visit. Your positive remarks on our efforts towards sustainable development are truly valued, even though you marked it as not applicable. We believe in making a positive impact on the environment and are delighted when our guests recognize these efforts. We look forward to welcoming you back to Novotel Amsterdam City, where we hope to make your next stay even more enjoyable. The entire team looks forward to welcoming you back. Kindest regards, Manager on Duty

Well located

Customer review rating 4.0/5

O. P. Y. Families - Confirmed reviews ALL

Its near to the tram. Room is clean but the aircon not cold.

Dear Mr O., We appreciate the time you have taken to share your feedback. It is delightful to hear that our location near the tram and the cleanliness of our rooms met your expectations and contributed to a pleasant experience. However, we regret to hear that the air conditioning in your room did not provide the comfort you expected. We ensure all our rooms are equipped with individually regulated air conditioning for the convenience of our guests, and we apologize for any inconvenience this may have caused during your stay. We are committed to delivering the high standards of service and comfort that Novotel Amsterdam City is known for and would relish the chance to demonstrate this to you upon your next visit. We are looking forward to welcoming you again. All the best! Manager on Duty

Promises were made that were not delivered

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

When I arrived in the room, I noticed there was a missing bed for my child - I called right away the front desk that said they would take care if it. When we came back to the room at night, nothing had been done. I went to the front desk and was told that we were given the wrong type of room. We had to pack again and change room at 10pm to arrive in a new room that was not ready for the bed of the child. The person at the reception mentioned we would receive credit for the bar of the hotel as a compensation - I never recieved anything - I asked several time at the front desk and the persons pretended that they were not aware and would investigate - never heard from them again. In a nutshell, the experience with the front desk staff has not been good.

Dear Ms K., Thank you for taking the time to share your feedback. It is with regret that we learn of the challenges you encountered with the bed arrangement for your child. We strive to ensure that our rooms meet the expectations and requirements of our guests, and we are disheartened to hear that this was not the case during your visit. We also understand the inconvenience of having to change rooms, especially late in the evening, and the frustration that comes with such disruption. Please be assured that guest comfort is a top priority for us, and it is never our intention for guests to experience such difficulties. It concerns us deeply that the promised compensation was not provided, and that communication from our front desk did not meet your expectations. We take pride in our customer service, and it seems we fell short in delivering the high standard of service that we aim to provide. While we cannot undo the experience you had, we are taking your feedback seriously as part of our ongoing efforts to improve guest satisfaction. Concerning the cleanliness, we are committed to maintaining high standards and would welcome any additional feedback you may have that can help us enhance our housekeeping services. We are grateful for your feedback on our loyalty programme, and it is good to hear that you hold it in high regard. Your endorsement is truly valued. We appreciate the time you took to share your experience, and we are sincerely sorry that your stay did not reflect the quality of service we are known for. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Manager on Duty

Well located

Customer review rating 3.0/5

De V. Business - Confirmed reviews ALL

Cleanliness bathroom

Dear Mr De v., Thank you for sharing your feedback following your recent stay. We are delighted to hear that you found our location to be advantageous for your stay in Amsterdam. We regret to hear that the cleanliness of the bathroom did not meet your expectations. We take pride in maintaining high standards of cleanliness and hygiene, and we are committed to ensuring that all areas of our hotel meet these standards for every guest. Additionally, we are sorry that the freshness of the eggs and bacon at breakfast did not live up to your satisfaction. Our culinary team strives to provide fresh and appetizing meals, and we will share your comments with them as we continually seek to enhance our dining experience. We are continuously working to provide our guests with a comfortable and enjoyable stay, and your insights are invaluable to us in this ongoing process. Rest assured, we are dedicated to making every guest's experience outstanding. We hope to have the opportunity of welcoming you back in the future. Best regards, Manager on Duty

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Other web-users rate our hotel

  • 2,253 reviews 8.8/10 Location
  • 2,769 reviews 7/10 Room
  • 2,495 reviews 7.5/10 Service
  • 63 reviews 8.4/10 WiFi
  • 1,473 reviews 8.7/10 Breakfast
  • 1,318 reviews 6.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.