Novotel Rj Porto Atlantico 4 stars

Customer review rating (ALL Rating) 4.2/5 1,643 reviews

Best price
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Novotel Rj Porto Atlantico - Image 1
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Av. Prof. Pereira Reis 49, Santo Cristo, 20220 800 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Relax in a hotel with pool, sauna and gym

  • No charge for children aged 16 or under staying with their parents

  • Event room with capacity for 300 people

  • Small pets welcome for an extra charge

  • 11 minutes by car to Rio de Janeiro Airport - Santos Dumont

Our accommodation(s)

Room

Room Office - Apartment without bed adapted as an office

  • 2 persons
  • 24 m² / 258 sq ft

Hotel location

Novotel Rj Porto Atlantico

Av. Prof. Pereira Reis 49, Santo Cristo
20220 800 RIO DE JANEIRO
Brazil

GPS:-22.89701, -43.20219

Telephone
Fax +55 21 3077-2500

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

In the 365 Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,643 reviews

TripAdvisor Rating  4.5/5  846 reviews

Certificate of excellence 2023

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Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

The design of the room is weird. Hard to figure out light switches, strange toilet location behind a glass door, light switches are sloppy engineering. Food is great, friendly staff.

Terrible ! Everething !

Customer review rating 0.5/5

Roque J. B. S. Business - Confirmed reviews ALL

Terrible ! employees whit out education - don't know what have to do ............ and etc, etc .............

Nice comfortable stay

Customer review rating 4.0/5

Steve Business - Confirmed reviews ALL

Easy check in and check out. Room was comfortable and clean.

Disappointing

Customer review rating 2.0/5

Bob T. Business - Confirmed reviews ALL

Room lights not functioning, water leaking from shower to bathroom floor, poor intermittent internet. Most annoying - room key kept having to be reprogrammed, often when large lines at checkin desk My company booked the conference room for 2 weeks and therefore I would have expected better service The staff were friendly and helpful

Dear Mr. Robert, Thank you for taking the time to tell us about your experience at the Novotel RJ Porto Atlantico. I"m sorry that your experience didn't meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel & Ibis Porto Atlantico Team

Dismal experience that ends my global relationship with the Novotel brand

TripAdvisor rating 2.0/5

irsc Business - TripAdvisor review

I choose to stay at Novotels everything I am offered the chance - service is usually at a very decent standard and I almost feel "safe" that I will have an enjoyable experience. This has taken me to Novotels in Moscow, Dubai, New York, Buenos Aires, Tokyo, Wellington, Sao Paulo, and now Rio. Maybe for the last time. How the mighty have fallen.... This is an absolute embarrassing hotel. From the reception (shared with Ibis) to the very VERY badly managed restaurants, I have never felt so let down by a hotel chain before. Room was filthy, toiletries were missing, and it must have the most absurd bathroom in any hotels in Rio... The probably hired an intern instead of a qualified architect to build the toilet area, and just forgot to ensure that one needs to open the door and get in... the photos must show how impossible it is for an average built adult to enter without making 'circle du soleil'-like contortionism. I tried the restaurant, waited for 25 minutes for a waiter and just gave up... they were too busy flirting with a table full of good looking girls instead of looking after the othet not so charming guests. The hotel is located on a not so safe area of Rio so wandering at night to find a decent restaurant is a big no, so I had to resort to one of the few delivery options. All in all, a horrendous experience and probably the last time I ever stay at a Novotel.

Dear Irsc, Thank you for taking the time to share your feedback. Although we would like your experience to have been better, with feedback like this we can learn and improve the quality of our service. We work hard to provide an exceptional experience for our guests, but it is clear that in this case we were not successful. If you give us the chance to regain your trust, I can guarantee that we will do our best to make your stay as good as the many guests who enjoy our hotel. Yours sincerely, Ibis & Novotel Porto Atlântico Team

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Other web-users rate our hotel

  • 375 reviews 6.9/10 Location
  • 846 reviews 6.6/10 Room
  • 847 reviews 7.3/10 Service
  • 46 reviews 2.5/10 WiFi
  • 386 reviews 7.5/10 Breakfast
  • 347 reviews 5.6/10 Cleanliness
  • 290 reviews 5.5/10 Food
  • 229 reviews 7.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.