Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 549 reviews

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2 Sir Norman Brearly Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

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Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Telephone
Fax +61 8 8920 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  549 reviews

TripAdvisor Rating  3.5/5  500 reviews

Just awful customer service and underwhelming hotel.

TripAdvisor rating 1.0/5

Matty G TripAdvisor review

For the price you should pay it is underwhelming and management should be ashamed. As others mentioned, check in on queues are long at 0100 and when queried with staff, a rude reply of we can't predict the planes. I know I can. They arrive 98% of the time between 2300 and 0100. It is an embarrassment to the Territory to our international guests. I don't understand that they can get away with this level of customer service. 2024 prices with 1970s country flag inn accomodations and staffing.

Disappointing and long check in process.

TripAdvisor rating 2.0/5

islandchick67 TripAdvisor review

Having lived in the Top End for 2+ years now and used the Novatel / Mercure numerous times prior to renovations, I was so disappointed to stay there recently after flying back in from Sydney. As all people who live up here are well aware, there are a lot of flights that come in and leave early hours of the morning. My flight arrived after 12am and upon arrival at check in there was a long queue of people with only one check in staff working. This was check in for both the Novatel and the Mercure. After a 1 hour wait and the appearance of a 2nd staff member, we were advised that it was a management decision to have only a couple of staff on at night and both staff were very slow and full of excuses. The next morning on checkout, we complained and were rudely given more excuses that they could not predict the amount of flights coming in and once again it was a management decision. Whilst it is convenient and close to the airport, I will no longer be using either hotel. The staff at the Quality Hotel Darwin Airport next to the airport tavern are much more friendly and helpful. I would suggest considering that you are the face of Darwin for international guests arriving that you pick up your socks and treat your guests with more respect especially considering how much you charge per night.

Potential but not again

Customer review rating 2.0/5

Leah Families - Confirmed reviews ALL

Chosen specifically due to the renovations and new pool. We booked 8 nights and the pool was not available this whole time with a clear lack of communication. No instruction of the pool closer upon checkin and a feeling of reluctance to speak about when asked. We would always consider staying again in a place if communication is open but considering it was not we will stay in an alternate place for our up coming trips this year.

Dear David R., Thank you for taking the time to share your feedback about your recent stay with us. We value your input as it helps us improve our services. We sincerely apologize for the inconvenience you experienced due to the closure of the pool during your stay. We understand how important this amenity is for our guests, and we regret that the lack of communication about the closure affected your experience. We strive to be transparent with our guests, and it seems we fell short in this instance. Your concerns regarding our communication and the pool closure will be addressed with our team to prevent similar issues in the future. We want to ensure our guests are well-informed and receive the level of service they expect and deserve. We understand your decision to seek accommodations elsewhere for future trips, but we hope you might consider giving us another chance in the future. Thank you once again for your feedback. Warm regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Well located, great size room, clean. Good food.

Customer review rating 5.0/5

Jenna Families - Confirmed reviews ALL

After travelling it was so nice to arrive to our room ready, and to be able to have a delicious meal at the restaurants on site instead of having to go and hunt down food. Would definitely recommend if you have a layover or a short stay in Darwin.

Dear Jenna R., Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay and found the room to be well-located, spacious, and clean. It's great to know that our on-site dining options added to your convenience and satisfaction. Your recommendation means a lot to us, and we're pleased to have been able to provide you with a comfortable experience during your layover or short stay in Darwin. We hope to welcome you back soon! Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Convenient to airport

TripAdvisor rating 4.0/5

Peter R TripAdvisor review

Rooms are large but well worn and a bit dated. The bed was comfortable and it is an easy walk to the airport. The bathroom was small but functional with a walk in shower. The a la carte breakfast was good. The pool was closed when I was there, but you can use the pool at the Mercure. I found the rooms here to be larger than the Mercure. Wifi was free and fast. All in all a reasonable option if you need to be close to the airport.

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Other web-users rate our hotel

  • 356 reviews 8.6/10 Location
  • 466 reviews 5.9/10 Room
  • 412 reviews 7.2/10 Service
  • 5 reviews 6.5/10 WiFi
  • 201 reviews 5.6/10 Comfort
  • 201 reviews 5.2/10 Cleanliness
  • 188 reviews 4.2/10 Food
  • 146 reviews 6.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.