Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 4,463 reviews

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Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,463 reviews

TripAdvisor Rating  3.5/5  1,373 reviews

Great location and friendly staff

Customer review rating 3.5/5

Kirsty Families - Confirmed reviews ALL

The hotel was central to all shops and activities. Friendly staff and comfortable beds. My only two issues that if you are staying in a room over the side where there is a local club, you are awake until 3am. They did change rooms for me and the bathrooms need an upgrade.

So disappointed

Customer review rating 0.5/5

Morgan D. Families - Confirmed reviews ALL

I am writing to express my disappointment regarding a recent experience at your hotel. On 9th April I had a conversation with one of your staff members who confirmed a room change and an upgrade to an ocean view for an additional $20. This arrangement was particularly important to me as I was hosting a reunion with my best friend and his family, whom I hadn't seen in 18 years and who traveled from the US for this occasion. Unfortunately, upon my arrival, I was informed by the receptionist that there was no record of the agreed-upon room change and upgrade, and that the hotel was fully booked. This situation was highly disappointing and negatively impacted our reunion experience. I would appreciate your assistance in understanding how this miscommunication occurred and how it can be prevented in the future. I am hopeful that we can find a satisfactory resolution to this matter. Thank you for your attention.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Good location Lifts extremely slow. Wait up to 20 min in some cases Food average

Well located

Customer review rating 3.0/5

Stephanie Families - Confirmed reviews ALL

The hotel was well located at the heart of Surfers Paradise. It was also well equipped with laundry facility. Breakfast spread was decent. Our main issue was with the bed bugs. A number of us staying in different rooms were bitten by bed bugs on our arms and legs. Hope the hotel can improve on its cleanliness.

The Novotel Surfers Paradise never disappoints.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We had a lovely stay at the Novotel Surfers Paradise. We were upgraded to a family room which was lovely and spacious. We enjoyed a lovely buffet breakfast, which had lots of options to suit the whole family. We will be back.

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Other web-users rate our hotel

  • 2,793 reviews 9.1/10 Location
  • 3,982 reviews 6.3/10 Room
  • 2,937 reviews 7.8/10 Service
  • 139 reviews 3.9/10 WiFi
  • 1,605 reviews 5.2/10 Comfort
  • 1,459 reviews 4.8/10 Cleanliness
  • 1,192 reviews 4.5/10 Amenities
  • 978 reviews 7.3/10 Breakfast

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