Novotel Marrakech Hivernage 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 929

Novotel Marrakech Hivernage - Image 1
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Opis

hotel certyfikowany ALLSAFE

O hotelu

  • Minibar w każdym pokoju

  • Bezpłatna sieć WIFI

  • Hotelowa restauracja Bazz'Art

  • W sercu modnej dzielnicy Hivernage

Nasze pokoje

Lokalizacja hotelu

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESZ
Maroko

Pozycja GPS:31.622722, -8.002278

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Obsługa hotelowa

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

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Ocena ALL  4.0/5  Liczba opinii: 929

Ocena TripAdvisor  3.5/5  Liczba opinii: 2 043

Absolutely Filthy

Ocena na stronie TripAdvisor 1.0/5

Zoya A Opinia zatwierdzona w TripAdvisor

Absolutely awful and must be avoided at all costs. The service was so poor, the hotel is outdated and needs and revamp. The towels need replacing as they are in a bad way. In the first night they could not find our booking and accommodated us in a ground floor dingy room with filthy carpets. I was adamant it was the staff quarters. The third bed was not made up despite asking the several times. In the end we made the bed ourselves. The following day they moved us to the 4th floor however no apologies and claimed it was the agents fault. Even then they gave us a city view and not the poolside with balcony. The hotel does not live up to a 4* international chain of hotels. It’s pretty embarrassing. They have the sister hotel Sofitel across the road which looks far more appealing.

Great location, but some areas for improvement

Ocena na stronie TripAdvisor 4.0/5

savvy_dave Opinia zatwierdzona w TripAdvisor

Having read the negative reviews, I was somewhat nervous about staying at the Novotel. It was February half term holiday, though, and hotel prices were sky high in Marrakesh. In the end we were generally happy with the hotel and it was a comfortable stay. As others have noted, reception staff are not very friendly or welcoming, however all the other staff we met were super nice. The room, whilst somewhat aging, was a good size and had a nice little balcony over looking the pool. The AC didn't seem to cool much, so this could be a big issue in the summer. Bed was comfy, shower was good and the WIFI worked well. Breakfast in the bar area off the lobby was very good, with a nice range of fresh juices, breads pastries and cakes, hot items and Arabic dishes. This was a good start to the day. By hotel standards the bar was quite popular in the evenings (inside and on the terrace). Location is perfect; an easy 20 minute walk to Djemaa El Fna, but yet in the peaceful neighbourhood of Hivernage. Several good bars and restaurants a short walk away. I recommend Le 6 for both French and Moroccan food, in a lively bar type atmosphere.

A mix bag!

Ocena na stronie TripAdvisor 3.0/5

Vratz J Opinia zatwierdzona w TripAdvisor

This hotel has so much potential but unfortunately the staff is letting it down. we arrived here in the night with our little son after booking and paying in advance but they did not find our booking. The reception lady (name starting with A) is very impolite and made us pay again for the whole thing. However, we later sorted out with the agency we used to book for this hotel and they sent all the confirmation codes etc. The room was nice, clean and spacious but there is no air conditioning. We couldn't sleep a single night due to the heat. The beds are comfortable but the pillows are rock hard. For early risers there are not many breakfast options available but if you would like to go after 9, there is better service. However, most hot food is being used repeatedly as left overs. The birds constantly feed on the food items which are uncovered. I mostly found the whole place always clean but the paintings in the reception freak me out. they should reconsider their decor. The hotel is very conveniently located form the main bazaar and many restaurants nearby. We ordered room service almost every night and it was always timely and tasty. The pool is nice and clean but its never warm enough for anyone to be able to take a dip at any time of the day. I believe there are some better options available in the area for the same price.

Avoid …

Ocena na stronie TripAdvisor 2.0/5

vadopiano Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Well I chose this hotel for the image that the Accor group has in my imagination … here it remained imagination and did not become reality. To compensate a mistake at the check in I was upgraded to a de luxe room but all the rest was non even close to the Novotel and Accor standard. Cleanliness was poor, the toilette very old and the bathroom drain did not work properly. Breakfast was very much below the average. Imagine that the first day we had lunch and although the restaurant was open while they served our plates a second person was cleaning the ground with very smelly detergent. The sink in my room was clogged. The only good point was the shower. Really negative and not clean. For the same price you can find very nice Riad clean and closer to the Medina. The two points in the ranking just to make sure we give a chance to the people working in this hotel …

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

A very happy and comfortable stay at the Novotel Hivernage, Marrakech

Ocena na stronie TripAdvisor 5.0/5

Nina C Opinia zatwierdzona w TripAdvisor

We thoroughly enjoyed our stay at The Novotel Hivernage for 4 nights. It is located about a one kilometre walk from the Medina wall, has a money changer within 100 metres of the front door, and there is a Carrefour supermarket about 8-10 minutes walk away. There were taxis easily available from the front door and prices were sensibly negotiable depending on where one wanted to go We loved the decor and the artwork on the walls of the ground floor. The bedroom on the 4th floor overlooking the pool was clean and airy, the pillows and bed linen very comfortable. It was thoroughly cleaned every day, fresh water bottles were in the fridge and the air-conditioning good. We ate breakfast in the hotel restaurant every morning; there was a wide choice of options; the staff were pleasant and responsive when asked. We ate two evening meals there and although the menu was limited, the meals were hot, delicious and served by friendly staff. Above all, we wanted to mention two staff by name: Aicha on the reception desk and Hicham in the bar which served the pool area. Aicha was warm and friendly, her English was good and she was able to help with all our enquiries including booking a taxi for the airport on departure. Hicham's service ethic couldn't be faulted. He was always smartly dressed, always ready with a smile and to make sure we were comfortable and had what we needed. He is a French speaker but as one of us is a French speaker also, we had no trouble in communicating . It was a pleasure to be able to have a drink and a rest in that bar area, particularly in the evenings after Hicham came on duty. We would be happy to recommend the hotel to anyone. The only slightly negative comment is that it is probably time that some, if not all, of the pool furniture be updated. Compared with the rest of the hotel, the sun lounges looked "tired". The staff around the pool, however, made regular circuits and put up/put down umbrellas as needed and kept the tables and sun lounges tidy after guests had departed. They need to keep an eye on keeping the ashtrays not just empty but clean . We overlooked some lower roofing green tiles which are attractive but which are starting to break down and need repair or replacement.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 381 Liczba opinii 8.8/10 Lokalizacja
  • 567 Liczba opinii 5.4/10 Pokój
  • 727 Liczba opinii 7.9/10 Obsługa
  • 8 Liczba opinii 2.6/10 Internet
  • 310 Liczba opinii 5.3/10 Komfort
  • 255 Liczba opinii 6.6/10 Śniadanie
  • 225 Liczba opinii 6/10 Czystość
  • 156 Liczba opinii 4.7/10 Klimat

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