Novotel Suites Ambassador Seoul Yongsan 5 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 216 comentários

Novotel Suites Ambassador Seoul Yongsan - Image 1
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Descrição

Hotel aprovado por ALLSAFE

Extras do hotel

  • Localizado no coração de Seul, Yongsan situa-se perto de muitas atrações famosas

  • Ligação direta à estação de Yongsan, a maior estação de comboios e de metro da Coreia

  • Each room with semi kitchen

  • Luxurious premier lounge

  • Restaurantes, bares, espaços de convenções e outras instalações no complexo Seoul Dragon City

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Localização do hotel

Novotel Suites Ambassador Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEUL
Coréia do Sul

GPS:37.53177, 126.9631

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.2/5  216 comentários

Classificação do TripAdvisor  4.0/5  196 comentários

Not a 5 star hotel

Nota Tripadvisor 3.0/5

Mae T Avaliação com certificação TripAdvisor

More of a 3 star hotel than a 5 star hotel. First this first is, how do you not provide toothbrush and toothpaste for amount this hotel charges. Sofa bed is not what it looks like on picture. The way sofa bed was set up, it was sloppy. TV is not even a smart TV. Signs say to check in on the 26th floor, but no one was there. I’m writing this review in the middle of my stay, to show how disappointed I am with this hotel.

Dear 369maet, Thank you for taking the time to tell us about your experience at Novotel Suites Ambassador Seoul Yongsan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Accor's policy prioritize environmental sustainability by omitting single-use amenities like toothbrushes. While striving to maintain a balance between environmental consciousness and guest satisfaction, we sincerely appreciate your understanding and cooperation regarding this policy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cecile Guest Experience Manager

Follow-Up Stay -- Still Happy and Additional Feedback

Nota Tripadvisor 5.0/5

cheheehan Avaliação com certificação TripAdvisor

I just completed my second stay at the hotel after a 3-day interim for a domestic trip. This is a follow-up to my review titled “Most Convenient and Comfortable Hotel in Seoul,” written on Nov 11, 2023. I still highly recommend the hotel to all types of travelers with a budget. I was actually given the exact same room as my first stay, which made me feel like coming home. After having more time to experience the hotel, I wanted to add to my first review, which is lengthy and detailed. Visitors may notice some barren areas around the hotel as the Yongsan area is being developed into a major business/transportation hub. It in no way detracts from the hotel's proximity to shopping, eating, entertainment and businesses. A positive is that it reduces traffic around the hotel. Compared to hotels located in downtown Seoul or Kangnam, transportation to Incheon or Gimpo Airports is about 20-30 minutes faster as the hotel is located right next to a major artery leading to the airports. A risk for travelers staying at downtown hotels is the frequent demonstrations and protests held near City Hall. This results in road closures and congestion around the hotels and delays transportation. The convenience store at the hotel gets crowded during busy times. One tip is to cross the large street at the entrance of the hotel, where there are many restaurants and convenience stores. There is also an E-Mart (Korea's Walmart) at the IPark Mall (5-10 min walk), where you can find almost anything a traveler would need. On the flip-side, I also noticed some areas where things could be better. Fitness Center - I used the gym daily and found the Fitness Center reception staff to be less welcoming vs others. They didn’t pro-actively offer access to the sauna facilities and their greetings are erratic. They seem to cater more to the health club members rather than hotel guests. Note that there is a policy of not allowing in people that are heavily tattooed. Room - The in-room laundry machine is a luxury but I recommend allocating at least 3-4 hours to completely wash and dry clothes. There is also no large clock in the room, which I found inconvenient. Rooftop - I went to open-air Sky Park lounge on the roof of the hotel to take pictures. The views are fantastic but taking pictures was a challenge due to all the glass windowed walls being dirty. In conclusion, I highly recommend the hotel to all types of travelers except those on a tighter budget. I think the hotel is a great value but if you want to save money on hotels, then this is not the best option. The overall service quality was consistent with my first stay….impeccable. Some staff I'd like to thank are: Receptionists Jennifer Song, Clare An, and Jalynne Lee and Mr. Jun Hwang (Sales Manager). I have already booked 2 more stays for Dec 2023 and Mar 2024 and look forward to those trips.

Thank you for your detailed feedback on your second stay. We're glad to hear you had a positive experience and appreciate your loyalty. Your insights into the hotel's surroundings and transportation benefits are valuable for fellow travelers. We also appreciate your constructive feedback on the Fitness Center, in-room amenities, and rooftop cleanliness. We apologize for any inconvenience and will address these concerns. Thank you for acknowledging our service quality and specific staff members. We look forward to welcoming you back in December 2023 and March 2024 for more enjoyable stays. Safe travels! Cecile, Guest Experience Manager

Best long stay experience ever!!

Nota Tripadvisor 5.0/5

Wayne N Avaliação com certificação TripAdvisor

현재 노보텔스위트 35층에서 일년째 장기투숙중이고 하우스키핑담당자분 너무 친절하시고 정리잘해주셔서 덕분에 일년동안 너무 편하게 잘지내고있습니다~ 장기투숙이니까 물건이랑 옷 되게 많은데 수납이랑 옷정리도 너무 잘해주셔서 너무 좋습니다. Currently I’m having my long stay in Novotel suites, it’s the best long stay experience I have ever had, all the employees and housekeeping managers are so kind and arrange my stuffs perfectly.

Dear Customer, Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! –Cecile, Guest Experience Manager

Poor Management

Nota Tripadvisor 2.0/5

Hanono111 Negócios - Avaliação com certificação TripAdvisor

Over all a very poor expiriance with your hotel.. Toilet not working TV not working... Room service come after one hour.. Hotel maneger not responding.. The breakfest was OK. Just service is un welcoming The Location of the hotel is 15-20 min texi ride from the center

Dear Customer, Thank you for staying at our hotel and taking the time to write a review. We are very regretful for the displeasing experience you had at our hotel. Please be assured that we take your feedback seriously and your thoughts have been shared with our team. We sincerely hope you will grant us another chance to provide you a better service, as we always try to learn from our mistake and strive to give the best service experience to every customer. -Cecile, Guest Experience Manager

LOVED IT

Nota Tripadvisor 5.0/5

flea868 Avaliação com certificação TripAdvisor

Comfortable bed, beautiful view, frig, washer/dryer in room! Across street from train/subway! Starbucks a block away. Concierge staff not knowledgeable about area restaurants but extremely nice and helpful with directions.

Dear Customer, Thank you staying at our hotel and taking the time to write a review! We are glad to know that you had a pleasant stay; we always strive to give the best service experience to every customer. We hope to see you soon! –Cecile, Guest Experience Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 392 comentários 8.8/10 Localização
  • 610 comentários 8.3/10 Quarto
  • 387 comentários 7.2/10 Serviço
  • 7 comentários 7.7/10 Internet
  • 210 comentários 7.9/10 Limpeza
  • 186 comentários 8.2/10 Conforto
  • 108 comentários 8.1/10 Pequeno-almoço
  • 52 comentários 9.7/10 Centro de Bem-Estar/Spa

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