Novotel Darwin Airport 4 estrelas

Nota clientes Avis (Classificação ALL) 3.9/5 550 comentários

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Novotel Darwin Airport - Image 1
Novotel Darwin Airport - Image 2
Novotel Darwin Airport - Image 3
Novotel Darwin Airport - Image 4
2 Sir Norman Brearly Drive, 0812 DARWIN, Austrália

Descrição

Extras do hotel

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

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Localização do hotel

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 DARWIN
Austrália

GPS:-12.407074, 130.880038

Telefone
Fax +61 8 8920 7900

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Piscina
  • Transporte de ligação
  • Restaurante
  • Acesso para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Salas de reunião
  • Propriedade 100% não fumadores
Perto da propriedade
  • Estacionamento

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.9/5  550 comentários

Classificação do TripAdvisor  3.5/5  500 comentários

Just awful customer service and underwhelming hotel.

Nota Tripadvisor 1.0/5

Matty G Avaliação com certificação TripAdvisor

For the price you should pay it is underwhelming and management should be ashamed. As others mentioned, check in on queues are long at 0100 and when queried with staff, a rude reply of we can't predict the planes. I know I can. They arrive 98% of the time between 2300 and 0100. It is an embarrassment to the Territory to our international guests. I don't understand that they can get away with this level of customer service. 2024 prices with 1970s country flag inn accomodations and staffing.

Disappointing and long check in process.

Nota Tripadvisor 2.0/5

islandchick67 Avaliação com certificação TripAdvisor

Having lived in the Top End for 2+ years now and used the Novatel / Mercure numerous times prior to renovations, I was so disappointed to stay there recently after flying back in from Sydney. As all people who live up here are well aware, there are a lot of flights that come in and leave early hours of the morning. My flight arrived after 12am and upon arrival at check in there was a long queue of people with only one check in staff working. This was check in for both the Novatel and the Mercure. After a 1 hour wait and the appearance of a 2nd staff member, we were advised that it was a management decision to have only a couple of staff on at night and both staff were very slow and full of excuses. The next morning on checkout, we complained and were rudely given more excuses that they could not predict the amount of flights coming in and once again it was a management decision. Whilst it is convenient and close to the airport, I will no longer be using either hotel. The staff at the Quality Hotel Darwin Airport next to the airport tavern are much more friendly and helpful. I would suggest considering that you are the face of Darwin for international guests arriving that you pick up your socks and treat your guests with more respect especially considering how much you charge per night.

Convenient to airport

Nota Tripadvisor 4.0/5

Peter R Avaliação com certificação TripAdvisor

Rooms are large but well worn and a bit dated. The bed was comfortable and it is an easy walk to the airport. The bathroom was small but functional with a walk in shower. The a la carte breakfast was good. The pool was closed when I was there, but you can use the pool at the Mercure. I found the rooms here to be larger than the Mercure. Wifi was free and fast. All in all a reasonable option if you need to be close to the airport.

Non un 4 stelle. Reception e navetta h24 non garantiti come dichiarato

Nota Tripadvisor 2.0/5

lup57 Romântica - Avaliação com certificação TripAdvisor

Hotel basico e decisamente agé. Lavori in corso di ristrutturazione all’esterno, ma a mio parere più necessari negli interni. Non certo un quattro stelle. Unico pregio la sua posizione molto vicino all’aeroporto. Garantiscono reception e navetta aeroportuale 24 ore al giorno. Peccato che al mio arrivo alle 2 del mattino al telefono dedicato per chiamare la navetta non mi hanno risposto. Arrivato a piedi in albergo trovo l’ingresso chiuso e la reception deserta. Posso entrare e fare il check-in solo dopo aver telefonato al numero dell’albergo. Analogamente, alla partenza, nonostante la garanzia di reception 24 ore, alle 4 del mattino posso fare check out solo dopo avere telefonato al numero dell’albergo

Dear Lup57, Thank you for taking the time to provide your feedback about your recent stay at our hotel. We apologize for any inconveniences you experienced and for not meeting your expectations. We regret that the condition of the hotel did not meet your standards. Renovations are part of our ongoing efforts to enhance our facilities, and we appreciate your understanding during this process. We apologize for the issues you encountered with the reception and the 24-hour shuttle service. Your experience is not reflective of our usual standards, and we take your feedback seriously. We will review our procedures to ensure that our guests have a smooth check-in and check-out process at any time. We appreciate your honesty and hope that you will consider giving us another opportunity to provide you with a better experience in the future. Best regards, Desi Korina Front Office Manager

Custo beneficio excelente

Nota Tripadvisor 4.0/5

158leonardoc Negócios - Avaliação com certificação TripAdvisor

Hotel localizado muito próximo ao aeroporto. Cerca de 20 a 30 dólares de táxi até o centro de Darwin. Instalações boas, bom restaurante no hotel adjacente (Mercure) , academia bem equipada e tudo muito limpo e confortavel. Boa opção.

Dear Leonardo C, thank you for your great feedback and we look forward to welcoming you back in the future. Cheers Jamie

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 356 comentários 8.6/10 Localização
  • 466 comentários 5.9/10 Quarto
  • 412 comentários 7.2/10 Serviço
  • 5 comentários 6.5/10 Internet
  • 201 comentários 5.6/10 Conforto
  • 201 comentários 5.2/10 Limpeza
  • 188 comentários 4.2/10 Comida
  • 146 comentários 6.3/10 Piscina

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